hospital stuff

i got an email telling me that the insurance company has agreed to pay my herceptin bills without me having to pay up front and claim it back, which is good, becasue I believe each treatment costs $4,000,000 (or £4,000). but I obviously still have to pay for the oncologist consultation. and i'm supposed to be able to log in and do that online.

but i can't figure it out.

and i *think* i will be due a herceptin treatment next thursday, which means I need to see the oncologist (their need, not mine) before the treatment. but i probably won't get an appointment if I don't pay my bill. but i can't pay my bill.

aargh.